Privacy Policy

Email Address: We require your email address before you start a conversation in our live chat. We use it to:

• Identify you during customer support conversations
• Follow up on your inquiries
• Maintain a record of our communication

Chat Messages: We collect and store the messages you send through our chat widget to provide customer support.

Inquiry Forms: When you submit an inquiry, we collect the information you provide, which may include your name, work email, company, website, budget, goals, timeline and notes.

Technical Information: We may automatically collect basic technical information such as your IP address, browser type, and device information for security and analytics purposes.

We use your information to:

• Customer Support: To respond to your inquiries and provide assistance
• Communication: To follow up on conversations and send relevant updates
• Inquiry Response: To review your request and contact you about the services you asked about
• Service Improvement: To improve our website and services
• Legal Compliance: To comply with applicable laws and regulations

Slack Integration: When you use our chat widget, we send your email address and messages to Slack. Our team uses this third-party communication platform to receive and answer your messages. Slack's use of your information is governed by their Privacy Policy.

Service Providers: We may share your information with trusted service providers who help us operate our website and services.

Legal Requirements: We may disclose your information if required by law or to protect our rights.

We do not sell your personal information to third parties.

Database Storage: Your chat session and inquiry information are stored in our database.

Security Measures: We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or destruction.

Data Retention: We retain your information for as long as necessary to provide our services and comply with legal obligations.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of receiving marketing communications
• Data Portability: Request a copy of your data in a portable format
• Object to Processing: Object to our processing of your information in certain circumstances

To exercise any of these rights, please contact us using the information below.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to request deletion of your personal information
• Right to opt-out of the sale of your personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

Legal Basis: We process your information based on your consent (when you provide your email to use the chat) and our legitimate interests in providing customer support.

If you have questions about this Privacy Policy or want to exercise your privacy rights, use our contact page: